FREQUENTLY ASKED QUESTIONS
DO I NEED TO SET UP AN ACCOUNT WITH MILLERS TO SHOP ONLINE?
Yes, do you need to have an account to shop with us online. Setting up an account takes only moments and, once you’re signed up, your details will be remembered any time you shop with us – making your online experience even easier. You will also receive regular e-mail newsletters, special offers and (our favourite bit!) exclusive online discounts.
Want more? We’ll also automatically sign you up to our Millers Rewards loyalty program when you set up an account online. This means every time you spend, you save!
You can sign up for an account before you start shopping or when you checkout, whichever suits you best. Just follow the easy steps on the screen and remember to have your payment and address details on hand.
CAN I CHANGE/CANCEL MY ORDER?
You can change your order whilst you are still browsing and shopping. Simply remove it or update your purchase in your online shopping bag.
However, once you have checked out and your order has been paid for, you won’t be able to cancel or change it. Once you receive your order, follow the return instructions on our Returns Policy page.
I'VE FORGOTTEN MY PASWORD; HOW DO I GET ONE?
If you’ve forgotten your password, you’ll need to set up a new one. To do this, visit the Login/Register page to re-set your password. If you have already loaded your shopping bag with fabulous finds and want to check out, you can click on the ‘Forgot Password’ option when you get to Step 1 of the checkout process. Easy!
HOW DO I ORDER ONLINE?
Click on the item you’ve fallen in love with, select the size, colour and quantity from the menus and click ‘Add To Bag’. If you’re done shopping, click ‘Checkout’ on the pop-up window, or click on the shopping bag icon in the top right corner of your screen. If you decide to continue shopping, go for it! Your item will stay securely in your shopping bag until you’re ready to checkout.
Don’t forget that to checkout and purchase your items, you need to sign up for an online account. You can do this even after you’ve filled your shopping bag.
You will also need to have a credit card handy to make your purchase. We accept VISA, MasterCard or AMEX. You can also pay via PayPal and Afterpay. Millers takes your security very seriously and uses the highest encryption protocols to keep your information secure.
WHY DOES THE ITEMS SAY IT IS UNAVAILABLE WHEN I GET TO THE CHECKOUT?
We want to be fair to all our Millers customers, so when you add an item to your bag, this does not mean it is reserved. The items in your bag will still be available for anyone to purchase until they have been checked out and purchased.
If you receive an error stating that you cannot check out due to an item being unavailable, you will need to remove the item from ‘My Bag’ first.
WHAT CARDS DO MILLERS ACCEPT FOR PAYMENT?
We accept VISA, MasterCard or AMEX credit cards. We also accept VISA and MasterCard debit cards. Your card will be debited once the order is placed. Please note the transaction will appear on your statement as Millers. At this time, we’re not able to process payments from other EFTPOS cards. Alternatively, you can also make your purchase with PayPal or Afterpay.
WHAT IS AFTERPAY?
Afterpay is a convenient payment option available for online orders. Afterpay allows customers residing in Australia to have their online orders shipped to them as per normal and pay this order off over four equal instalments, interest free. Learn more about Afterpay by reading our Afterpay FAQ.
WHAT CURRENCY DOES MILLERS USE?
All prices have a default display in Australian Dollars (AUD) and include GST.
WHEN WILL I BE CHAGED FOR MY ORDER?
If your card is approved, payment will be taken when you checkout. You’ll receive an email confirming that your order has been successful.
HOW SECURE IS MY CREDIT CARD AND PERSONAL INFORMATION?
Your security and peace of mind is extremely important to us. Millers takes all reasonable measures to ensure that your credit card and personal details are kept safe at all times.
All website pages that require you to enter personal information or payment details are kept secure with a 128 bit SSL encryption. This acts as a padlock that keeps your information IN and thieves OUT.
I HAVE A DISCOUNT OR PROMOTIONAL CODE, HOW DO I USE IT?
We love saving you money! To use your discount or promo code, make sure you are ready to checkout, go to your shopping bag and click ‘Have A Voucher?’ You can then enter your code for your exciting extra savings! Make sure you apply your code before you continue with the checkout process. If you do not apply it here, we won’t be able to apply it to your order later. If you forget to use it, hang on to the code because you may be able to apply it to a future order. Keep in mind, only one discount code can be used per order. Check our Terms and Conditions for any special requirements or exceptions on promotional codes.
HOW DO I SEARCH FOR AN ITEM?
To get the most out of your online shopping experience, select a category at the top of the page and take a “relaxing scroll” through our collection. You can refine your search by size, colour and more by clicking on the search options on the left hand side of the page.
If you know exactly which item you want, simply type the style number (generally a 6-8 digit number found on each product page) or part of the item name into the Millers search field at the top of the page. Once you’ve found what you were looking for, click ‘Add To Bag’. No worries!
WHAT DO I DO IF THE ITEM IS NO LONGER ONLINE?
Some of our most popular styles run out very quickly, no matter how hard we try to keep them in stock, so it’s best to be quick and get it before someone else does.
If you do miss out, browse our categories at the top of the page and refine your search with the fields on the left hand side. You may find the same item in a different colour, or something very similar that you love just as much. Alternatively, you can go into your nearest Millers store to see if the item is still available in-store.
WHERE DOES MILLERS SHIP TO?
Millers ships within Australia and internationally to New Zealand.
HOW MUCH WILL POSTAGE AND PACKAGING COST?
We charge a flat rate of $10.00AUD for any order under $100. Orders over $100 will be shipped for free (Australia only).
To be able to get your items to you as quickly as possible, we may send your items to you in two parcels. If this happens, we will let you know via e-mail. You won’t be charged multiple shipping fees for an order that needs to be split – you will still just pay the original shipping fee.
WHICH COURIER COMPANY DOES MILLERS USE?
Millers ship through Australia Post for all online orders.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
We aim to deliver your order within 3-10 business days (5-10 business days in New Zealand) of the order being placed. Generally delivery is within 2 working days in metro areas. If your order has not arrived within 10 working days, or you have any questions relating to delivery, please email us at email@example.com. If you have special instructions relating to the delivery, please be sure to indicate these in ‘Additional Instructions' on the delivery details page as you are checking out.
For a handy chart of shipping rates and delivery times, see our Delivery Information page.
IF THERE IS A PROBLEM WITH MY ORDER WHO DO I CONTACT?
We want to make sure your order gets to you as quickly as possible. If any problems arise, please e-mail us directly at firstname.lastname@example.org or call us on 1800 151 110.
HOW DO I KNOW WHAT SIZE I AM IN MILLERS CLOTHING?
We understand that sizing is tricky when shopping online. To make it simple, we’ve created a Millers Size Guide that is accessible on every product page. For the most accurate sizing, grab a tape measure and follow the guide to find your correct Millers size. All sizes on our website are shown in Australian sizes and measurements in cm.
WHAT IZE RANGE DOES MILLERS CURRENTLY STOCK?
Our sizes range from 8 – 26 and S – XXL. To find your best fit, take a look at our Size Guide, which is available on every product page.
WHAT ISTHE POLICY ON EXCHANGES AND REFUNDS?
Sometimes things just don’t work out and that’s OK. Find out about our exchange, return and refund policy here.
WILL I BE ABLE TO USE THE SITE IF I HAVE DISABLED MY COOKIES IN MY BROWSER?
HOW DO I CONTACT CUSTOMER CARE?
You can get in touch with us via e-mail on our Contact page, or you can call our Customer Care line on 1800 151 110.
WHAT IS MILLERS REWARDS?
We love our customers and we want to reward you just for being one! Millers Rewards is our loyalty program that rewards you for every purchase that you make. When you spend $1 in store or online, you get 1 point. It’s simple!
When you sign up for an online account, you automatically become a Millers Rewards member. You can also sign up in person at a Millers store. See the full details on our Millers Rewards page.
HOW CAN I VIEW MY MILLERS REWARDS POINTS?
Every time you use your Millers Rewards card in store, your points balance will be printed on the bottom of your receipt. Alternatively, ask one of our friendly team to scan your card and they can tell you on the spot.
If you have an online account, your points will be tallied after every online purchase (in some cases it may take 72 hours for points to be updated).