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Terms and Conditions

CURRENT SALE/PROMOTIONS INSTORE AND ONLINE

Terms & Conditions 

1.For all our instore and online promotions, sales and events terms and conditions apply. Millers reserve the right to change the terms and conditions or cancel any promotion at any time without notice.
2. Stock & sale price availability may vary from store to store.
3. For all our instore and online promotions they are for a limited time only and while stocks last.
4. Please note offers and items shown on our emails are subject to availability and are for illustration purposes only.

For this week's promotions the above terms and conditions abide are in place.

Everything $20 or less - Instore only. Excludes shoes and bags. Not available in conjunction with any other offer. Limited time only.

50% Off - Online only. Valid on full price items only. Excludes shoes and accessories. Prices as marked. Available for a limited time only. 

Click & Collect Gift Card Competition 
Tuesday 5th – Thurs 7th December
Every Click & Collect order will go in the draw for your chance to win a $100 Millers Gift Card.

Conditions of Entry
1)Every Click & Collect order placed between Tuesday 5th – Thursday 7th December 2017 on www.millers.com.au
2)There is no minimum age for entry
3)Entries will close midnight AEDT Thursday 7th December
4)The prize is a $100 Millers Gift Card. Gift Cards are valid for 12 months and can be redeemed instore and online.
5)1 winner will be picked at random on Friday 8th December
6)The winner will be notified by COB Tuesday 12th December by phone or email.

NSW Permit No. LTPS/17/20084

Black Friday Gift Card Competition 
Friday 24th November
Order online today and go in the draw for your chance to win the value of your order back as a Gift Card.

Conditions of Entry
1)Every online order placed on Friday 24th November 2017 on www.millers.com.au or www.millersfashion.co.nz
2)There is no minimum age for entry
3)Entries will close midnight AEDT Friday 24th November
4)The prize is a Millers Gift Card valued at the total value purchased by the customer on Friday 24th November. Gift Cards are valid for 12 months and can be redeemed instore and online.
5)3 winners will be picked at random on Monday 27th November
6)The winners will be notified by COB Tuesday 28th November by phone or email.

NSW Permit No. LTPS/17/20083

Free Shipping Promotion

From time to time, we may offer free shipping promotions or similar. During the stated period of the promotion, the express terms of any specific promotion override these Terms other than the Special Offers and Errors section. You must pay any return freight costs on change of mind purchases; however we will cover redlivery costs for exchanges for the first exchange. Faulty items will be replaced with the same item originally purchased where still available. For faulty items that cannot be replaced, a full refund will be offered; we will pay all freight charges on faulty items. 

Rivers

Rivers shoes promotions exclude Every Day Low Price styles. 

These styles are: Laurina Mesh Slip On, Inga Short Basic Boot, Gull Comfort Shoe, Julia Slide Wedge, Eva Clog, Metallic Basic Thong, Basic Thong, Printed Thong, Animal Pastel Thong, Eliza Paisley Thong, Resort Printed Thong, Pineapple Printed Thong, Toucan Printed Thong, Avalon Printed Thong and Basic Metallic Thong.

WEBSITE USE TERMS

Millers is a registered brand owned by Specialty Fashion Group Limited ABN 43 057 569 169.

These Website Use Terms and our Privacy Policy apply to your access to and use of this website. By accessing, browsing, or using this website, you acknowledge that you have read, understood and agreed to these Terms and the Privacy Policy. If you do not agree to these Terms or the Privacy Policy, please do not use this website.

While you should ensure you are comfortable with all our Terms, here are some quick links to key sections:

Delivery and Shipping

Returns


Buyers

You may buy goods offered online by us by completing the order form available on our website. To buy goods via our website, you must be at least 18 years of age. By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, compete and not misleading. 

You agree to deal with us in good faith and in compliance with all applicable laws. We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the order confirmed and credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged, less delivery charges and applicable taxes and duties, at our discretion. 

Orders

You must register with our website to be able to make purchases from our online store. Once you submit an order, you cannot cancel it. All orders are subject to acceptance by us, at our discretion. 

Special Offers

We may provide special offers in relation to our goods from time to time. At any time, we may terminate any special offer without advanced notice. If terminated, a special offer will continue to apply to all goods you ordered in good faith in accordance with these Terms before the special offer was terminated.

Prices

All prices are in Australian dollars. Prices include GST unless indicated otherwise but exclude delivery charges and customs duty and other taxes, if applicable. All prices are subject to change without notice. 

Payment 

The full payment for your order (including the product price and applicable delivery charges) is deducted from your creidt card on completion of your order. Delivery will commence once payment has been processed/validated. We accept payment by Visa, MasterCard, American Express, PayPal and Afterpay. Credit card details are processed using at least SSl 128 bit encryption and are not stored by us. 

Lareg transactions may involve additional screening and we will require confirmation on key details before we proceed to fill the order. In this event, we will contact you. In some cases this may delay your order by a short period. 

Availability

All goods are offered for sale subject to available stock. If any item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and your credit card has been charged for an item that is out of stock, we will cancel your order and issue a credit to your credit card account in the amount charged. If you order goods and some are not in stock, you agree that we may fill that part of your order for which stock is available.

Delivery/Shipping

We ship within Australia only. We charge a fixed cost of $10 for delivery within Australia (as varied from time to time and subject to a surcharge for large orders) for orders up to the value of $59.99. Orders valued $60 and over qualify for free shipping. For other destinations shipping cost is determined by destination, weight and shipping method. To find out the shipping charges that apply to you, simple add items to your shopping cart and proceed accordingly to the checkout where the full cost will be calculated and displayed before you make any payment. It is your obligation to enter the correct delivery address details at the time of ordering. 

We use all reasonable efforts to dispatch orders within 5 business days of the purchase date. Most orders should arrive within 5 to 10 business days after dispatch depending on the destination. It is your responsibility to inform us promptly if an order does not arrive either by emailing info@millers.com.au or calling 1800 151 110 (within Australia). Once we learn an order has not arrived within a reasonable period we will lodge an enquiry with the courier and advise you of any issues that are discovered. 

We are not liable for any loss or damage resulting from late delivery or non-delivery and late delivery does not entitle you to cancel your order. You have the option to have your item delivered with or without a signature of receipt. If you choose to have the item delivered without a signature of receipt you are responsible for any loss or damage after delivery.

If you choose to sign for your item you will generally need to be available between 7:00am and 5:00pm to receive the delivery. You ahve the option to choose a different delivery address than your billing address. For example you may want to use your work address for delivery if your emploer's workplace policies allow this. If you do not answer when the courier tries to deliver your order, the courier will generally leave a card. You must contact the courier directly to arrange re-delivery. Without limitation, we are not liable for any loss or damage as a result of you failing to contact our courier within the time specified in any "article awaiting collection" notice left by the courier at the time of delivery. 

Damage

If you receive any goods in a damaged condition, we may issue you a credit in the amount paid for the goods or send replacement goods at our discretion if you notify us within 7 days of the delivery date. We may ask you to provide proof of damage, as a condition of the refund or replacement. 

Risk

Risk of damage, loss or deterioration to goods passes to you delivery in accordance with these Terms. 

Title

Goods ordered by you remain our property until you pay for them in full.

MEMBERSHIP AND ONLINE SHOPPING

If you register as a member of our website or order products from our online shop, our Membership Terms and our Online Shopping Terms (as applicable) also apply. However, these Website Use Terms also apply to your use of this website. These Terms prevail to the extent of any conflict.

INTELLECTUAL PROPERTY

Material and content displayed on or comprised by this website including text, graphics, logos, button icons, images, the website layout and software is subject to copyright owned by Millers or its suppliers. That material and content is protected by the Copyright Act 1968 (Cth) and other international copyright laws. Brands, names, images and logos displayed on the website may be the subject of registered trade marks of Millers or its suppliers and protected by the Trade Marks Act 1995 (Cth) and other international trade mark laws. You may access, display, download and print portions of the website only for personal non-commercial use or for good faith commercial dealings with Millers, and subject to these Terms. This permission is subject to you not modifying or republishing the content displayed on this site, keeping intact all copyright, trade mark, and other proprietary notices, and any additional restrictions or express exceptions displayed on the website. Any other use of material on this website including the reproduction, modification, distribution, transmission, re-publication or display of the content on this site is strictly prohibited.

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REFUNDS AND RETURNS

In addition to your statutory rights, if you change your mind we will happily exchange or refund your item/s providing the following conditions have been met:

1. The items are returned within 30 days of the purchase date and the original sales receipt is present. 

2. Items must be in original condition as purchased, with all labels/tickets attached. Garment must not have been worn. 

Returns/exchanges can be sent to:
Millers Online Returns
151-163 Wyndham Street
Alexandria NSW 2015

If you return items to us that do not comply with the above requirements, we will return them to you at your cost.

Packing Problems

Please check your items against your receipt. If there are any discrepancies please email info@millers.com.au or call Customer Service on 1800 151 110 as soon as possible and within 30 days of purchase date. 

You can exchange or return your order online to either the online store or a physical Millers store with the original receipt you received in your parcel, subject to the Terms of this section. Goods bought at a physical store must be returned to a physical store and cannot be returned to our online store. We do not offer refund or exchange for change of mind purchases on swimwear, underwear, cosmetics or pierced earrings.

To obtain a refund via Millers online store, please download the refund form and post the order back to us with the form. Promptly after we receive your return package your refund/exchange will be processed and new item sent back out to you (where available) or we will credit your credit card, excluding delivery charges (unless goods are faulty or not as ordered). You will be charged an addition fee for redelivery. Do not reuse our courier bag.

View full terms & conditions on refunds and returns.

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GIFT CARDS

A Gift Card is valid for 12 months from date of issue and can be redeemed on the Millers websites and in Millers stores only throughout Australia and New Zealand. Please ensure you purchase for the correct country in which the recipient will spend their card. Refunds are not available on this item. $10 is the minimum value and $500 is the maximum Gift Card value a customer can purchase. For any values over $500, a customer will need to receive a second card. A customer does not need to spend the full value of the card in one transaction. The remaining value is stored on the Gift Card. Any remaining balance on the Gift Card cannot be redeemed for cash or refund. A Gift Card cannot be topped up. Millers Rewards points are not earned when a customer purchases a Gift Card. Promotions, Coupons and Gift cards may not be used toward the purchase of a Gift Card.

VOUCHERS

Voucher terms apply to physical vouchers and to voucher and discount codes we issue (vouchers). By applying for or using a Voucher, you consent to these Voucher Terms and any other Voucher terms (specific voucher terms) printed on the voucher or listed on the website or email from us where the Voucher was offered.

For full Voucher Terms, click here.

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INFORMATION ON THE WEBSITE

Information on this website may or may not change from time to time. It is not promised or guaranteed to be correct, current or complete. This website may contain technical inaccuracies or typographical errors. To the extent legally permitted by the Australian Consumer Law, Millers assumes no responsibility (and expressly disclaims responsibility) for updating this site to keep information current or to ensure the accuracy or completeness of any posted information. Accordingly, you should confirm the accuracy and completeness of all posted information before making any decision based on information on this website.

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ADVICE

This website may contain advice and other tips and information including in relation to clothing and fashion. That advice and information is of a general nature only. It should not be relied on as applying to your specific situation. Obtain specialist advice in appropriate situations.

THIRD-PARTY MATERIAL

This website may provide links or references to third party websites (Linked Sites) or display material sourced from a third party (including a product supplier or consumer) (Third Party Material). Millers is not responsible for and does not endorse: (a) the content of Linked Sites or Third Party Material; (b) any use or misuse of information you may supply to or obtain from a Linked Site or any Third Party Material; or (c) any goods or services offered via Linked Sites. Millers does not warrant or represent the accuracy, utility or any other characteristic of Third Party Material or information or content appearing on Linked Sites. Millers is not a party to or responsible for any transactions you may enter into with third parties, even if you learn of such parties (or use a link to such parties) from this website.

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PERSONALISED SIZE RECOMMENDATION SERVICE

SFG has integrated a service to provide personalized clothing size recommendations to customers of our online shops. The service (“FIT FINDER”) is embedded on our product detail pages, and you may submit the following data in order to use the service:

• Height
• Weight
• Fit Preference
• Reference Brand (optional)
• Age (optional)
• Body Shape Type (optional)
• Bra Size (optional)

After submitting the data, the FIT FINDER calculates a personalized size recommendation by using statistical models and anonymized purchase and return data. The data is saved anonymously by placing a session cookie with a randomly-generated session identifier. The session cookie does not store any personal information and it automatically expires after ten days.

The FIT FINDER cookie improves your shopping experience, identifies recurring customers, and allows us to display and provide specific clothing size recommendations directly on our product detail pages. All data processed by the FIT FINDER is encrypted and anonymized and will not be linked to any information from your customer account at SFG.

The FIT FINDER is solely responsible for the processing of your data, and the service is hosted by: Fit Analytics GmbH, Sanderstrasse 28, 12047 Berlin, Germany, privacy@fitanalytics.com

Privacy Policy Fit Analytics: media.fitanalytics.com/widget/documents/privacy_en.pdf

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VIRUSES

You are responsible to protect your computer from malicious or destructive content and programs such as viruses, worms and Trojans, and to protect your information as you deem appropriate.

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USE OF THIS WEBSITE

You agree to comply with all domestic and international laws applicable to your use of this website. Without limitation, you agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this website, including by uploading or transmitting through the website any viruses, worms, trojans or other potentially destructive programs designed to interfere with, interrupt or disrupt the normal operating procedures of this website or any computer. You must not impersonate or misappropriate the identity of another person. Use of this website in contravention of these Terms may result in you being banned from the website and being liable to Millers for breach of contract and/or infringing applicable law.

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CONTRIBUTION OF CONTENT

Millers may allow user-generated content on this website including video, photos, wall posts and comments, at its discretion from time to time. However, Millers is not responsible for the content submitted and does not endorse the opinions expressed by the users of this website. You must not post on this website any material that is abusive, defamatory or obscene or which is contrary to law or to the rights of any party. Millers may block or delete from this website any material you post that Millers decides contravenes those requirements. By submitting content, you agree that Millers may use this content including your name, either temporarily or permanently, for testimonial, marketing or other purposes in any media without any compensation to you. You promise that all content you submit is your original work and that submitting it does not infringe the intellectual property or other rights of any person.

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DISCLAIMER OF WARRANTY

You use this website at your sole risk. To the extent legally permitted, all materials, information, products, programs and services are provided “as is”, with no warranties, conditions, representations or guarantees (Warranties) whatsoever. To the extent legally permitted, Millers expressly disclaims all implied, statutory and other Warranties, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement of proprietary and intellectual property rights. Without limitation, Millers does not represent or warrant that the functions within this website will be uninterrupted, error-free or secure, that any defects will be corrected, or that the website or the server that makes this website available is free of viruses or other harmful elements. You agree that in using this website you have not relied on any Warranty made by Millers not expressly contained in these Terms. You understand and agree that if you download or otherwise obtain materials, information, products, software, programs or services, you do so at your own discretion and risk and that you will be solely responsible for any damages that may result, including loss of data or damage to your computer system. If applicable law prohibits the exclusion of any of the Warranties referred to above, to the extent legally permitted, Millers limits its liability for breach of any such Warranties to resupply of the affected products or services or payment of the cost of resupply of the affected products or services, at Millers’s discretion.

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LIMITATION OF LIABILITY

To the extent legally permitted, Millers is not liable to any party for any direct, indirect, incidental, special, exemplary or consequential damages of any type related to or arising from: (a) this website; (b) any use of this website or of any site or resource linked to, referenced or accessed through this website; or (c) the use or downloading, or access to, any materials, information, products or services, including, without limitation, any lost profits, business interruption, lost savings or loss of programs or other data. These exclusions apply even if Millers is expressly advised of the possibility of such damages and extend to all causes of action, whether based on contract, warranty, tort (including negligence) or any other legal theories. To the extent that the above exclusion of liability is unenforceable, invalid or ineffective for any reason, it will be severed from these Terms and Millers' maximum aggregate liability to you for all losses, damages and other amounts referred to in the above exclusions of liability under any cause of action referred to in the above exclusion of liability is limited to AUD5.00.

INDEMNITY:

You agree to indemnify, defend and hold harmless Millers from and against all losses, expenses, claims, proceedings and damages of every kind due to or arising out of any violation of these Terms, the rights of another party or any applicable law or arising out of any activity related to your account, by you or any other person accessing this website using your Internet account. The indemnity in this clause extends to and applies for the benefit of Millers’s officers, directors, employees, agents, contractors, licensors and suppliers.

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PASSWORD SECURITY

If you are allocated a password to access any part of this website, you are responsible to prevent the password being disclosed to any third party.

PRIVACY

Your privacy is important to Millers. By providing your details to Millers via the website, you consent to Millers maintaining, recording, holding and using that information to process orders, to improve service to customers and to inform you of promotions. Further information about the collection and use of your personal information is contained in our Privacy Policy, our Online Shopping Terms and our Membership Terms.

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APPLICABLE LAW

These Terms are governed by the law of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and its appellate courts.

VARIATION

Millers may alter these Terms from time to time by posting the altered version on this website. You should visit the website regularly to keep up to date with any alterations. By continuing to use this website, you accept the Terms current at the time you access and use it.

CONTACTING US

You can contact us using the following methods:

By calling 1800 151 110 (Australia only), between 9:00am and 5:00pm AEST Monday to Friday, excluding public holidays
By emailed us at info@millers.com.au
By mail addressed to Millers, 151-163 Wyndham Street, Alexandria NSW 2015 Australia or other addresses we notify from time to time.

NOTICES TO YOU

We may notify you by email, a general notice on this website or by other reliable method to an address or using contact information previously provided by you. 

EXCUSING EVENTS

You acknowledge and agree that we are excused from performing our supply and other obligations and will not be responsible for any delays where and so long as we are prevented from performing our obligations under these Terms by events or causes beyond our reasonable control. We will endeavour to notify you of any delay and its expected duration. If we are prevented from performing our obligations for longer than a reasonable time, we may elect to cancel your order and issue you a credit in the amount paid for the order without further liability to you. 

ENTIRE AGREEMENT

These Terms (including any terms or policies incorporated by reference) set out the entire agreement between you and us concerning its subject matter and supersedes all prior communications.

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AFTERPAY

Afterpay Terms and Conditions

This agreement is a contract between you and Afterpay Pty Ltd ACN 169 342 947

Afterpay is only available on Millers Australia online purchases and can be returned Online and Instore. To see our full returns policy, click here

Click here to see full Afterpay Terms and Conditions

Click here to see Afterpay Frequently Asked Questions