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FAQ

Do I need to set up an account with Millers to shop online?

Yes.

Setting up an account will allow you to order without having to fill in your details every time you shop with us as well as give you benefits such as regular newsletters, and (our favourite bit) exclusive discounts and special offers.

We’ll also automatically sign you up to our Millers Rewards loyalty program when you set up an account online. This means every time you spend you save. See full details here of the Millers Rewards loyalty program.

You can sign up right now, or you can start shopping straight away and set your account up when you checkout, whichever suits you best.

Just follow the easy steps on screen and remember to have your payment and address details to hand.

Can I change/cancel my order?

You can change your order whilst you are still browsing and shopping, simply remove it and/or update from ‘My Bag’. However, once you have paid for your order online you will not be able to change or cancel it prior to dispatch. The order will be sent to you and then you will have to return it. Please refer to our returns policy for further information.

I've forgotten my password; how do I get a new one?

If you have added all the items, you want to the checkout you can click on the ‘Forgot Password’ when you get to Step 1. of the checkout process and follow the prompts to set up a new password. You can also visit the login/register page to set up a new password.

How do I order online?

Simply click on the item you wish to buy, select the size and colour required and click 'add to bag'. You can then continue shopping and add additional items to your bag or click 'Buy Now'. Once you have finished selecting the items you would like to buy, click on ‘checkout’ in the top right hand corner of the screen. To purchase a product on the website, you first need to sign up to become a member, which you can do at the checkout.

Please note; you will need your credit card (we accept Visa, MasterCard or AMEX) to place your order.

Why does the item say it is unavailable when I get to the checkout?

Unfortunately, when you add items to ‘My Bag’, this does not mean they are reserved. The items will be available for anyone to purchase until they have been checked out and purchased. If you receive an error stating you cannot check out due to an item being unavailable, you will need to remove this item from ‘My Bag’ or Checkout Stage 1 in order to continue the checkout process.

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What cards do Millers accept for payment?

We accept credit card payments using VISA, MasterCard or AMEX. We also accept VISA and MasterCard debit cards. Your card will be debited once the order is placed. Please note the transaction will appear on your statement as Millers. At this time, we are unable to process payments from other EFTPOS cards.

Alternatively, you can pay via PayPal.

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What currency do Millers use?

All prices have a default display in Australian Dollars, including GST.

When will I be charged for my order?

If your card is authorised, payment will be taken when the order is placed and you will receive an email confirming that your order has been successful.

How secure is my credit card and personal information?

Your security while shopping online with Millers is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times. All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security. Please refer to the Millers privacy policy for further information.

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I have a discount or promotional code; how do I use it?

Make sure you type your code into the ‘promotion box’ which you will find underneath your items on the ‘my bag’ page when you checkout. Select ‘proceed to order’ to apply the offer or promotion to your order. If you do not apply your code at this point we can't apply it to the same order later on or once you have placed the order (though you might be able to use it on a subsequent order).

§ Please note only one discount offer can be used per order.

Please always check further terms and conditions supplied with the offer or promotion, or visit our page.

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How do I search for an item?

There are a number of ways you can search for a product until you find exactly what you're looking for. The most relaxing way to shop with us is to browse through the categories at the top of the web-page and then refine what you are looking for by clicking on each section on the left hand side e.g. size, colour, etc. Alternatively, if you know exactly what you want, just type in the style number into our search facility [top right of the Website] and we will find you everything related to your specific search. Once you have found what you want, click 'add to shopping bag', and when you're done shopping, follow the on screen instructions to fill in your payment and delivery details. Easy.

What do I do if the item I want is no longer online?

We know how frustrating it can be when you have your heart set on an item and you go to buy it but it's out of stock. However, some of our most popular products will run out very quickly so you do need to be quick and get it before someone else does. As we try to keep our products fresh, we add new items every week so you might just find something similar to the one you were looking for. Try browsing through our departments at the top of the web-page and then refine the type of item you are looking for by clicking on each of the sub-sections down the left hand side. Alternatively, you can go into your local store and see if the item is available in-store. Find your nearest store using our store locator.

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Where does Millers ship to?

Millers ships within Australia and internationally to New Zealand.

How much will postage and packaging cost?

Millers charges a flat rate of $10.00 for any order under $60 to be shipped within Australia and New Zealand.

Please note that to be able to get your items to you as quickly as possible we may send your items to you in two parcels; we will let you know via email if your order is one of those that we send via multiple parcels.

You will not be charged for additional deliveries, you still pay the one shipping fee of $10.

Which courier company does Millers use?

Millers ship through Toll Track & Trace for all online orders and Australia Post for some hard-to-reach areas within Australia.

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How long will it take for my order to arrive?

We aim to deliver your order within 3-10 days of the order being placed. (Generally delivery is within 2 working days in metro areas.) If your order has not arrived within 10 working days or you have any queries relating to delivery, please email us at info@millers.com.au

If you have special instructions relating to the delivery, please be sure to indicate these in 'additional instructions' on the delivery details page as you are checking out.

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If there is a problem with my order who do I contact?

If there is a problem with your order contact us or email us directly at info@millers.com.au

How do I know what size I am in Millers clothing?

You can access the Millers size guide on every product page. Simply click on the ‘size guide’ button. Our sizes and size guide are shown in Australian sizes in cm.

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What size range does Millers currently stock?

Millers sizes range from 10-22 or S-XXL. If you are not sure which size is best for you, take a look at our Size Guide which can be found on every product page, it will give you all measurements in centimetres.

What is the policy on exchanges and refunds?

Please refer to the ‘Millers returns policy’ page for details. Here.

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What is the best way to view the Millers website?

Millers Online has been developed to look chic with a resolution of 1200 x 768 and be chic with both Windows and Macintosh operating systems. We support a range of browsers including Safari, Firefox, Chrome and Microsoft Internet Explorer version 8 using Adobe flash player 11 and above.

Operating System

 

Internet Explorer 8 & 9

Firefox 21.0

Safari 6.0

Chrome

Windows XP, Vista, 7 & 8

Yes

Yes

No

Yes

Mac 10.2 and above

No

Yes

Yes

Yes

If you choose to use an operating system or browser not listed, you may experience viewing difficulties.

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Do Millers use cookies on the website?

The Millers online ordering system uses cookies to record a unique reference on your computer. This means that we can recognise your computer when you access and log into your account with your user name and password. We will not use cookies without your prior consent so you have the option of choosing whether or not you would like our website to remember your details before you enter the delivery options section of our ordering process. The use of cookies allows us to remember the goods that you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your Millers account. Our cookies do not remember your credit card details.

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Will I be able to use the site if I have disabled my cookies in my browser?

You may experience technical difficulties in using our website if you have disabled cookies. If you have disabled JavaScript, you will not be able to use this website. You can alter your cookie and JavaScript settings in your browser's preferences which is usually found in the Edit menu.

How do I contact customer care?

Please refer to the ‘Contact us’ page for details.

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What is Millers Rewards?

Millers Rewards is our Loyalty Program that rewards you for your purchases. It is free to join and you can become a member today online by clicking the rewards link or by visiting any of our stores. Millers Rewards is very simple. $1 spent instore or online = 1 point. See full details here.

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How can I view my points online?

In-store

Your points balance will be printed on the bottom of your receipt each time you make a purchase in-store. Alternatively, ask one of our friendly staff members to scan your card and they can tell you on the spot.

Online

Click on the rewards link found on the homepage, or on the top right hand corner of the website. You will be promoted to register your online account. Enter the fields requested and don’t forget to have your Millers Rewards member number handy. Once you have registered and created a password, keep this in a safe place so you can view your points online at your convenience. In some cases, it may take up to 72 hours for your points to be updated after a purchase.

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