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FAQ

Do I need to set up an account with Millers to shop online?

Yes.

Setting up an account will allow you to order without having to fill in your details every time you shop with us as well as give you benefits such as regular newsletters, and (our favourite bit) exclusive discounts and special offers.

We’ll also automatically sign you up to our Millers Rewards loyalty program when you set up an account online. This means every time you spend you save. See full details here of the Millers Rewards loyalty program.

You can sign up right now, or you can start shopping straight away and set your account up when you checkout, whichever suits you best.

Just follow the easy steps on screen and remember to have your payment and address details to hand.

Can I change/cancel my order?

You can change your order whilst you are still browsing and shopping, simply remove it and/or update from ‘My Bag’. However, once you have paid for your order online you will not be able to change or cancel it prior to dispatch. The order will be sent to you and then you will have to return it. Please refer to our returns policy for further information.

I've forgotten my password; how do I get a new one?

If you have added all the items, you want to the checkout you can click on the ‘Forgot Password’ when you get to Step 1. of the checkout process and follow the prompts to set up a new password. You can also visit the login/register page to set up a new password.

How do I order online?

Simply click on the item you wish to buy, select the size and colour required and click 'add to bag'. You can then continue shopping and add additional items to your bag or click 'Buy Now'. Once you have finished selecting the items you would like to buy, click on ‘checkout’ in the top right hand corner of the screen. To purchase a product on the website, you first need to sign up to become a member, which you can do at the checkout.

Please note; you will need your credit card (we accept Visa, MasterCard or AMEX) to place your order.

Why does the item say it is unavailable when I get to the checkout?

Unfortunately, when you add items to ‘My Bag’, this does not mean they are reserved. The items will be available for anyone to purchase until they have been checked out and purchased. If you receive an error stating you cannot check out due to an item being unavailable, you will need to remove this item from ‘My Bag’ or Checkout Stage 1 in order to continue the checkout process.

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What cards do Millers accept for payment?

We accept credit card payments using VISA, MasterCard or AMEX. We also accept VISA and MasterCard debit cards. Your card will be debited once the order is placed. Please note the transaction will appear on your statement as Millers. At this time, we are unable to process payments from other EFTPOS cards.

Alternatively, you can pay via PayPal.

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What currency do Millers use?

All prices have a default display in Australian Dollars, including GST.

When will I be charged for my order?

If your card is authorised, payment will be taken when the order is placed and you will receive an email confirming that your order has been successful.

How secure is my credit card and personal information?

Your security while shopping online with Millers is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times. All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security. Please refer to the Millers privacy policy for further information.

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I have a discount or promotional code; how do I use it?

Make sure you type your code into the ‘promotion box’ which you will find underneath your items on the ‘my bag’ page when you checkout. Select ‘proceed to order’ to apply the offer or promotion to your order. If you do not apply your code at this point we can't apply it to the same order later on or once you have placed the order (though you might be able to use it on a subsequent order).

§ Please note only one discount offer can be used per order.

Please always check further terms and conditions supplied with the offer or promotion, or visit our page.

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How do I search for an item?

There are a number of ways you can search for a product until you find exactly what you're looking for. The most relaxing way to shop with us is to browse through the categories at the top of the web-page and then refine what you are looking for by clicking on each section on the left hand side e.g. size, colour, etc. Alternatively, if you know exactly what you want, just type in the style number into our search facility [top right of the Website] and we will find you everything related to your specific search. Once you have found what you want, click 'add to shopping bag', and when you're done shopping, follow the on screen instructions to fill in your payment and delivery details. Easy.

What do I do if the item I want is no longer online?

We know how frustrating it can be when you have your heart set on an item and you go to buy it but it's out of stock. However, some of our most popular products will run out very quickly so you do need to be quick and get it before someone else does. As we try to keep our products fresh, we add new items every week so you might just find something similar to the one you were looking for. Try browsing through our departments at the top of the web-page and then refine the type of item you are looking for by clicking on each of the sub-sections down the left hand side. Alternatively, you can go into your local store and see if the item is available in-store. Find your nearest store using our store locator.

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Where does Millers ship to?

Millers ships within Australia and internationally to New Zealand.

How much will postage and packaging cost?

Millers charges a flat rate of $10.00 for any order under $60 to be shipped within Australia and New Zealand.

Please note that to be able to get your items to you as quickly as possible we may send your items to you in two parcels; we will let you know via email if your order is one of those that we send via multiple parcels.

You will not be charged for additional deliveries, you still pay the one shipping fee of $10.

Which courier company does Millers use?

Millers ship through Toll Track & Trace for all online orders and Australia Post for some hard-to-reach areas within Australia.

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How long will it take for my order to arrive?

We aim to deliver your order within 3-10 days of the order being placed. (Generally delivery is within 2 working days in metro areas.) If your order has not arrived within 10 working days or you have any queries relating to delivery, please email us at info@millers.com.au

If you have special instructions relating to the delivery, please be sure to indicate these in 'additional instructions' on the delivery details page as you are checking out.

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If there is a problem with my order who do I contact?

If there is a problem with your order contact us or email us directly at info@millers.com.au

How do I know what size I am in Millers clothing?

You can access the Millers size guide on every product page. Simply click on the ‘size guide’ button. Our sizes and size guide are shown in Australian sizes in cm.

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What size range does Millers currently stock?

Millers sizes range from 10-22 or S-XXL. If you are not sure which size is best for you, take a look at our Size Guide which can be found on every product page, it will give you all measurements in centimetres.

What is the policy on exchanges and refunds?

Please refer to the ‘Millers returns policy’ page for details. Here.

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What is the best way to view the Millers website?

Millers Online has been developed to look chic with a resolution of 1200 x 768 and be chic with both Windows and Macintosh operating systems. We support a range of browsers including Safari, Firefox, Chrome and Microsoft Internet Explorer version 8 using Adobe flash player 11 and above.

Operating System

 

Internet Explorer 8 & 9

Firefox 21.0

Safari 6.0

Chrome

Windows XP, Vista, 7 & 8

Yes

Yes

No

Yes

Mac 10.2 and above

No

Yes

Yes

Yes

If you choose to use an operating system or browser not listed, you may experience viewing difficulties.

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Do Millers use cookies on the website?

The Millers online ordering system uses cookies to record a unique reference on your computer. This means that we can recognise your computer when you access and log into your account with your user name and password. We will not use cookies without your prior consent so you have the option of choosing whether or not you would like our website to remember your details before you enter the delivery options section of our ordering process. The use of cookies allows us to remember the goods that you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your Millers account. Our cookies do not remember your credit card details.

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Will I be able to use the site if I have disabled my cookies in my browser?

You may experience technical difficulties in using our website if you have disabled cookies. If you have disabled JavaScript, you will not be able to use this website. You can alter your cookie and JavaScript settings in your browser's preferences which is usually found in the Edit menu.

How do I contact customer care?

Please refer to the ‘Contact us’ page for details.

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What is Millers Rewards?

Millers Rewards is our Loyalty Program that rewards you for your purchases. It is free to join and you can become a member today online by clicking the rewards link or by visiting any of our stores. Millers Rewards is very simple. $1 spent instore or online = 1 point. See full details here.

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How can I view my points online?

In-store

Your points balance will be printed on the bottom of your receipt each time you make a purchase in-store. Alternatively, ask one of our friendly staff members to scan your card and they can tell you on the spot.

Online

Click on the rewards link found on the homepage, or on the top right hand corner of the website. You will be promoted to register your online account. Enter the fields requested and don’t forget to have your Millers Rewards member number handy. Once you have registered and created a password, keep this in a safe place so you can view your points online at your convenience. In some cases, it may take up to 72 hours for your points to be updated after a purchase.

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Afterpay

ABOUT AFTERPAY

What is Afterpay?

Afterpay is a new payment option available for online orders only. Afterpay allows customers residing in Australia to have their online orders shipped to them as per normal and pay this order off over four equal instalments, interest free. Think of Afterpay like a modern-day layby, instead of having to wait for items customers get to have the product straight away for a quarter of the price! (Or zero upfront if an existing customer).

Who can use Afterpay?

Afterpay is available as a payment option if you:

- Live in Australia,

- Are at least 18 years old,

- Use an Australian credit or debit card to make the purchase.

What will Afterpay cost me?

You will not pay anything extra when you choose to use Afterpay as your payment option, as there is no interest added. You will pay your instalments directly to Afterpay in accordance with the payment schedule Afterpay will send to you via email. If a payment is due but not received by Afterpay in accordance with their payment schedule, a $10 late payment fee will be charged, with a further $7 late payment fee added seven days later if the payment remains unpaid. In addition, because an Afterpay account is linked to your credit or debit card, standard card fees and charges may be applicable. You should refer to your card issuer’s terms and conditions for full details of these.

What products can be paid for using Afterpay as the payment method?

Afterpay is available for all merchandise online excluding Gift (and eGift) Cards, orders under $20 or over $1,000.

Is there a minimum spend for Afterpay?

Yes, your order will need to be over $20.

Is there a maximum spend for Afterpay?

Yes, the maximum order value (including delivery) for Afterpay is AUD$1,000.

How are the Afterpay instalments on each product page calculated?

The Afterpay instalments quoted on a product web page represent ¼ (25%) of that product’s current price excluding any delivery charges that may be applicable.

Delivery costs will however be included in the quoted instalment rate payable when you have selected your preferred delivery method at checkout, and have selected Afterpay as your preferred payment option. This rate will also be consistent with that quoted in the order confirmation email you’ll receive direct from Afterpay detailing your fortnightly payment schedule.

Where can I find out more about Afterpay?

The Afterpay website provides a very comprehensive list of FAQs at: www.afterpay.com.au/faqs. It you still can’t find out what you need here, contact Afterpay directly by emailing info@afterpay.com.au or calling 1300 100 729.

USING AFTERPAY

Do I need to register with Afterpay prior to making my first Afterpay purchase with Millers?

No – you simply need to choose Afterpay as your payment method at checkout.

Will I need to fill out a credit application form to use Afterpay?

No because Afterpay is not a credit service provider. Your Afterpay account will be linked to your nominated credit or debit card that has already have been approved via your chosen credit/banking provider.

How do I select to pay using Afterpay?

To pay using Afterpay, follow these simple steps:

1. Browse online, find items you would like to purchase and click the 'Add to cart’ button.

2. Once you’ve finished choosing your items, click the ‘Proceed to checkout’ button.

3. Fill out your delivery details.

4. Select your preferred delivery option from the options available for your parcel delivery.

5. Apply any discount codes.

6. Select Afterpay as your payment option and follow all relevant prompts to complete your order.

For customers using Afterpay for the first time, you will need to provide payment details as usual to complete your purchase. However, once your first Afterpay order is approved by Afterpay and you activate your account by choosing a password, your Afterpay account will be created and you will be able to make more purchases using Afterpay by simply entering your Afterpay log in details and CVC upon checkout.

How long does it take for payment via Afterpay to be approved?

Assuming you meet all of the necessary criteria (noted below) and you don’t already have too many outstanding Afterpay orders, the approval process is instant.

Will I always be approved by Afterpay?

No, approval is at Afterpay’s discretion. You may be declined if you have too many outstanding orders with Afterpay. You will need to make some payments towards some of your previous Afterpay purchases (by logging into your Afterpay account and selecting “Pay Now”) before trying to make another purchase using Afterpay. If you do not believe this to be the reason for being declined, or you make payments to Afterpay and are still declined, you will need to contact Afterpay directly by sending an email to info@afterpay.com.au or by calling 1300 100 729.

Why could I be declined by Afterpay?

Afterpay manages your application to use their service and Millers has nothing to do with the acceptance/decline process. You may be declined if you have too many outstanding orders with Afterpay. You will need to make some payments towards some of your previous Afterpay purchases (by logging into your Afterpay account and selecting “Pay Now”) before trying to make another purchase using Afterpay. If you do not believe this to be the reason for being declined, or you make payments to Afterpay and are still declined, you will need to contact Afterpay directly by sending an email to info@afterpay.com.au or by calling 1300 100 729.

When will my order paid for using Afterpay be sent to me?

Your order paid for using Afterpay will be released for processing and dispatch as per any other order paid for in full at the time of order (eg. by credit card) and you can expect to receive your parcel according to current delivery option timeframes. Afterpay is a payment method only, so there will be no change to other processes (including delivery timings etc).

Can I split an order to pay some by Afterpay and the rest by some other means? (eg. credit card)

No, you cannot split payments options for one order. You would need to place two separate orders – one to be paid for via Afterpay, and the other to be paid for by whatever other payment option you wish to use (e.g credit card or Paypal).

Who should I contact if I have any questions about my Afterpay account?

You can first review Afterpay’s own “frequently asked questions” on their website at www.afterpay.com.au/faqs for support. If you require further assistance about your Afterpay account you can contact Afterpay directly by sending an email to info@afterpay.com.au or by calling 1300 100 729.

NOTE: For all Afterpay account administration needs (eg. changing passwords, making an early payment, payment issues, queries or concerns etc) and queries regarding Afterpay’s data security and privacy policy, you should review Afterpay’s own “frequently asked questions” on their website at www.afterpay.com.au/faqs for support.

PAYMENTS

When will my four Afterpay instalments need to be paid?

If you are a first time Afterpay customer, or have yet to complete a full payment cycle with Afterpay, your first payment will be taken at the time of your order transaction with the remaining three payments deducted by Afterpay from your nominated credit or debit card each fortnight over the following 6 weeks. The funds for the first payment must therefore be available on your nominated card at the time of checkout.

Once you have completed your first full payment cycle with Afterpay, the initial payment for any future purchases you pay for using Afterpay will be debited 14 days after the transaction, where the total transaction value is less than $500. If the purchase value is equal to or exceeds $500, the first instalment must be paid at the time of the transaction occurring.

The payment relationship is between you and Afterpay, and at any time you can log into your Afterpay account to see your payment schedule and make a payment before the due date if you wish. Otherwise Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

How will Afterpay transactions (instalments or refunds) show on my debit or credit card statement?

The transaction will appear as AFTERPAY PTY LTD MELBOURNE AUS.

AFTERPAY COMMUNICATIONS

What information or communications will I receive direct from Afterpay?

Similar to Millers’s transactional emails for orders, Afterpay will also send emails to you automatically once you have successfully created your Afterpay account.

How will I know when I need to pay my further three instalments?

Upon placing an order with Millers using Afterpay as your payment method, you will be sent an email from Afterpay showing your payment schedule. You will also be notified prior to each payment being due.

How will I know which products can be purchased using Afterpay?

On product pages on Millers website, you will see the Afterpay logo and instalment amount detailed under the purchase price. If this is not displayed, it means the product is not available for Afterpay.

RETURNS, EXCHANGES & REFUNDS

Can I return items paid for using Afterpay?

Yes. If a product is not right, you can return any item you are unhappy with back to Millers in accordance with our standard Online Returns policy. For all Afterpay orders, you can only return your orders through our online store, see here for more information.

Refunds will be processed and communicated to the customer via Afterpay shortly after Millers processes the returned item/s. The returned item/s will create an adjusted Afterpay payment schedule or a complete refund of payments to date (depending if all of the original order’s items are returned).

Click here for full Afterpay T&Cs.