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Delivery Information

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Free Shipping when you spend $60 or more

This offer is available on online purchases within Australia only. Orders of $60AUD or more qualify for free shipping and will be applied at the online checkout. Orders under $60 incur a standard flat rate shipping charge of $9.95 to Australia. Offer is subject to change at any time at Millers' discretion.

Shipping Policy

All deliveries sent with Toll Priority within Australia will be received within 3 -5 business days* of the dispatch date. You are able to track your order by entering your Consignment number via online.toll.com.au/trackandtrace Please note the number will not be traceable for at least 12 hours.

*Due to high demand during Sale periods, your order may take up to 5 business days (after dispatch date) to arrive.

Goods will be delivered on business days only. Millers do not offer deliveries on weekend or public holidays. 

N.B. It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obligated to re-send the order to the correct address at our expense

For PO Box Addresses or delivery to remote areas (as determined by Toll), your order may be sent with Australia Post via their eParcel service. This service is slower than our normal delivery service and will be received in 7-10 business days of the dispatch date. You will be able to track your order by entering the consignment number at auspost.com.au/track

When will my order be dispatched?

Please note if you receive your shipment confirmation email over the weekend, your order will not be dispatched until the next business day, after which your tracking will be enabled.

Please note that to be able to get your items to you as quickly as possible we may send your items to you in two parcels.

If there is a stock issue with your order there may be time delays before dispatch. It is the responsibility of the customer to inform Millers if an order does not arrive either by emailing info@millers.com.au or calling 1800 151 110. Once we learn an order has not arrived we will lodge an enquiry with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

You have the option to have your item delivered with or without a signature of receipt. If you choose to have the item delivered without a signature of receipt you are liable for actions thereafter the couriers said delivery. If you choose to sign for your item, you will generally need to be available between 7am and 5pm to receive the delivery. If you are not in when the courier tries to deliver your order they will generally leave a card and you will need to ring the couriers directly (the number will be clearly displayed on the card) in order to arrange re-delivery. Unfortunately, Millers Customer Service will be unable to arrange re-delivery with the couriers on your behalf.

You also have the option to choose a different delivery address than your billing address. For example, you may want to use your work address for delivery or send the item as a gift. Simply change the address in the delivery address location in your My Account area or on the checkout page. Just remember this will be your preferred delivery address so you will need to change it back if you want to send your next online order to a different location.

Without limiting the operation and any other terms and conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation and any other terms and conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Faulty items can be replaced with the same item originally purchased (subject to stock availability) or a full refund by signing in to your My Account page online. Millers will pay all shipping charges on faulty items.

Millers is not responsible to cover shipping costs incurred by the customer for refunds on non-faulty items or cover the re-delivery costs for exchanges.

You can also return your items into one of the Millers stores – please see our returns policy for more details on how to do this.

We do not do international delivery outside of Australia and New Zealand

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